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Water Service Payment Options

1. Pay In-Person

Methods of Payment Accepted are:

  • Cash
  • Money order
  • Debit or credit card (Visa, MasterCard, Discover).

Payment Location

Lowell City Hall, 101 W. First Street, Lowell.

Hours of Operation

Monday to Friday, 8:30am to 5pm

Please note if paying with credit card, a convenience fee will be charged to cover additional costs incurred by the City of Lowell. The amount charged to your credit or debit card will show as one transaction total.

2. Pay by Mail

Methods of payment accepted are checks and money orders.

Please allow 7-10 days for mail to be received at City Hall even if mailed in Lowell, NC. Also, if you are paying your bill via your financial institution (Online Banking), please note the banks are not wiring us payment. They are mailing a paper check and this can take 7-10 days for us to receive. Payment shown as paid on your banking online account is not considered paid at City Hall until the paper check is received at City Hall. Payment address: City of Lowell, Attn: Water Department, 101 W. First Street, Lowell, NC 28098.

3. Pay by Bank Draft

Bank drafts are also accepted as payment and require an application to be completed in-person at City Hall.

4. Pay by Drop Box

The City of Lowell’s payment drop box is located behind City Hall.

Only checks or money orders are accepted. Cash payments are accepted but not recommended. All payments must include a payment stub to assure proper credit. Drop box is available 24 hours a day, seven days a week. Payments deposited by 5pm in the drop box will be posted on the same day. Payments deposited in the drop box after 5pm will be posted on the next business day. If your water service has been turned off, you will need to pay your bill in person during normal business hours from 8:30am to 5pm.

5. Pay Online

Method of payment is debit or credit card (Visa, MasterCard, Discover) accepted over a secure website.

Please note: Your online water payment will show up as a pending payment on your account the same day it is processed. Please note that a convenience fee will be charged to cover additional costs incurred by the City of Lowell. The amount charged to your credit or debit card will show as one transaction total.

6. Pay by Phone

844-262-8223

Method of payment is debit or credit card (Visa, MasterCard, Discover) accepted.

Please note paying your water bill and accessing your account information over the phone is easy and quick. The City Pay system only allows payment of the full balance on an account. Also, a convenience fee will be added to your water bill payment for using this system. After completion of your transaction, the system will provide you with a confirmation number for your records.

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