Troubleshooting Higher Consumption

If your water bills seem to be climbing and you aren’t aware of a leak, we recommend you first check your consumption (water used in gallons). Consumption can be found printed on your water bill. Comparing it to the past couple of months will let you know if your usage is truly going up. The Water Department at City Hall can also provide you with a yearly view of your monthly usage.

Step 1

Higher consumption can happen in summer months from filling pools or watering gardens. Your consumption may also go up over holidays with additional cooking or guests visiting for an extended period of time.

Step 2

If step #1 doesn’t apply…The next step would be to confirm if the meter reading on your water bill is in-line with the meter reading on your most recent water bill. Remembering you have probably used water since the last reading, but if the numbers aren’t close at all then call the Water Department at City Hall. 704-824-3518 (option 1). We will create a work order to have Public Works re-read your meter.

Step 3

If step #2 doesn’t apply…Let’s take a look at your toilet. Have you replaced your toilet flapper(s) within the past year? Are you hearing your toilet running all of the time? Are you having to giggle the handle to get it to stop running? If you answered yes to any of these questions then this is more than likely the problem. A leaking toilet flapper can add up to 10,000-20,000 gallons of additional usage to your monthly water bill if not addressed quickly.