FAQ Topic: Water Service Frequently Asked Questions

How do I get utility lines located?

Please call 811 What is 811? 811 is the national call-before-you-dig phone number. Anyone who plans to dig should call 811 or go to their state 811 center’s website before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t unintentionally dig into an underground … Continued

How much is my water bill?

Please visit our online bill pay page or call City Hall at 704-824-3518, option 1 for water bill information.

When is cutoff day this month?

Services are disconnected on the 25th of the month. If the 25th falls on a holiday or weekend, then services are disconnected on the next business date. Disconnections start at 8:00 am and a $50 delinquent fee is added to all accounts delinquent at 8:00 am on the 25th of the month.

Wastewater Backup in Home or Building?

Turn off any water appliances (washing machines, dishwasher) that are on. If this stops the backup, contact a plumber. If the backup continues, please call 704-824-3518, select option #1 for Customer Service. If the sewage backup occurs because of a blockage in a public manhole or public sewer pipe, the City of Lowell will assist. … Continued

Why is my water pressure high?

If your home is in a geographically low point (near a creek) or near a water pumping facility, you may experience water pressure higher than 80 psi. Unfortunately, City of Lowell can’t alleviate high water pressure, but you may consider having a licensed plumber install a pressure-reducing valve at your home. County building codes require … Continued

Why is my water pressure low?

A clogged aerator on a faucet can slow the flow. Remove the aerator from the faucet, clean it, and put back on. Consult with a plumber. If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter or before the water … Continued

Why does my water have an odor?

Taste and odor changes in your water can occur for many reasons. Steps to take: Flush cold water out of a bathtub faucet Remove and clean faucet aerators Detach garden hose from outside spigot (especially during hot days) Check frequently asked questions for more information If odor continues, call 704-824-3518, select option #1 for Customer … Continued

Why is my water discolored?

If you experience cloudy or discolored water this could be due to air in the water line. Please follow these steps: Run cold water from outdoor spigots (weather permitting) Flush cold water out of a bathtub faucet If not able to clear water after a few minutes, remove and clean faucet aerators Check frequently asked … Continued

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