FAQ Topic: Water Service Frequently Asked Questions

How do I get utility lines located?

Please call 811 Please note, the City of Lowell is not part of the 811 program at this time. To have City of Lowell water/sewer lines located, please call 704-824-3518, option 1 for customer service. What is 811? 811 is the national call-before-you-dig phone number. Anyone who plans to dig should call 811 or go … Continued

How much is my water bill?

Please visit our online bill pay page or call City Hall at 704-824-3518, option 1 for water bill information.

When is cutoff day this month?

Services are disconnected on the 25th of the month. If the 25th falls on a holiday or weekend, then services are disconnected on the next business date. Disconnections start at 8:00 am and a $50 delinquent fee is added to all accounts delinquent at 8:00 am on the 25th of the month.

Wastewater Backup in Home or Building?

Turn off any water appliances (washing machines, dishwasher) that are on. If this stops the backup, contact a plumber. If the backup continues, please call 704-824-3518, select option #1 for Customer Service. If the sewage backup occurs because of a blockage in a public manhole or public sewer pipe, the City of Lowell will assist. … Continued

Why is my water pressure high?

If your home is in a geographically low point (near a creek) or near a water pumping facility, you may experience water pressure higher than 80 psi. Unfortunately, City of Lowell can’t alleviate high water pressure, but you may consider having a licensed plumber install a pressure-reducing valve at your home. County building codes require … Continued

Why is my water pressure low?

A clogged aerator on a faucet can slow the flow. Remove the aerator from the faucet, clean it, and put back on. Consult with a plumber. If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter or before the water … Continued

Why does my water have an odor?

Taste and odor changes in your water can occur for many reasons. Steps to take: Flush cold water out of a bathtub faucet Remove and clean faucet aerators Detach garden hose from outside spigot (especially during hot days) Check frequently asked questions for more information If odor continues, call 704-824-3518, select option #1 for Customer … Continued

Why is my water discolored?

If you experience cloudy or discolored water this could be due to air in the water line. Please follow these steps: Run cold water from outdoor spigots (weather permitting) Flush cold water out of a bathtub faucet If not able to clear water after a few minutes, remove and clean faucet aerators Check frequently asked … Continued

Close window