Why is my water discolored?

If you experience cloudy or discolored water this could be due to air in the water line. Please follow these steps:

  • Run cold water from outdoor spigots (weather permitting)
  • Flush cold water out of a bathtub faucet
  • If not able to clear water after a few minutes, remove and clean faucet aerators
  • Check frequently asked questions for more information.
  • If discoloration continues, call 704-824-3518, and select option #1 for Customer Service.
  • If your HOT water is cloudy or discolored, you may have a water heater problem. Review owner’s manual or contact a licensed plumber for advice.
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