Customers can start or terminate services in-person at City Hall or online.
FAQ Topic: Water Bill
Please visit our online bill pay page or call City Hall at 704-824-3518, option 1 for water bill information.
Services are disconnected on the 25th of the month. If the 25th falls on a holiday or weekend, then services are disconnected on the next business date. Disconnections start at 8:00 am and a $50 delinquent fee is added to all accounts delinquent at 8:00 am on the 25th of the month.
You can pay your water bill online here. We also have a variety of other payment methods.