FAQ Topic: New Water Meter FAQs

How long will I be without water during installation?

While replacement times will vary, replacing a meter should take no longer than 10 minutes for residential meters, during which the water will be shut-off for a portion of that time. The installation crews will make every effort to keep the interruption to your service to a minimum. Commercial and industrial customers will be contacted … Continued

What If There Is Something Blocking or In Front of The Meter?

Please, keep access to the water meter available at all times to ensure it is accessible for any potential emergency that would require the meter to be turned off. Be careful during the fall foliage season not to cover your water meter with piles of leaves.

Can I Cover Up the Meter After the Installation?

No. Access needs to be available at all times. There will still be instances when meter technicians will visit the meter on site to perform routine maintenance or verify high readings. Obstructions to the meter box are subject to removal by City personnel.

Will My Water Bill Go Up?

Possibly but in most cases No. Older mechanical meters tend to lose accuracy as they age and, therefore, may not accurately measure all the water being used. The new water meter will accurately measure the water that you use. All new meters are tested prior to delivery by the manufacturer to ensure that they register … Continued

Has This New AMI Equipment Been Tested for Accuracy and Reliability?

Yes. All upgraded meters have been tested and guaranteed accurate by the manufacturer, Mueller Systems, in compliance with American Water Works Association (AWWA) accuracy standards. Additionally, the design of the installation process includes a testing phase, which allows a subset of the meters to be installed and the billing software to be integrated, so the … Continued

What Happens If I Have A Problem After the Installation?

If you have a leak, low pressure, or some other problem after the installation, or at any other time, you will be provided contact numbers that you can call to report your concern. Because your water will be turned off temporarily during the meter change process, you may experience a brief period of air or … Continued

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