Why Is the City Undertaking This Effort?

Advanced meter systems are quickly becoming the standard for utilities around the country. These new devices allow for more accurate and faster collection of water usage readings than the current manual method and improve safety conditions for City staff. Currently, the meter readers must open every meter box to obtain a reading from the meter. Introducing automatic meter reading as the standard for Lowell is one of the ways we can better serve our customers and improve the overall efficiency of the utility department.

The new meters can provide hourly readings during each billing cycle rather than 1 read every 30 days with the existing system. This detailed usage can enable the City to automate its meter reading process, provide improved customer service through data access, reduce leaks to promote resource conservation, and improve Utility operational efficiencies by capturing real-time meter reading data.

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