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1. Why is my water discolored?

If you experience cloudy or discolored water this could be due to air in the water line. Please follow these steps:

• Run cold water from outdoor spigots (weather permitting)
• Flush cold water out of a bath tub spigot
• If not able to clear water after a few minutes, remove and clean faucet aerators
• Check frequently asked questions for more information.
• If discoloration continues, call 704-824-3518, and select option #1 for Customer Service.

If your HOT water is cloudy or discolored, you may have a water heater problem. Review owners manual or contact a licensed plumber for advice.

2. My water has an odor?

Taste and odor changes in your water can occur for many reasons.

Steps:

1. Flush cold water out of a bathtub spigot
2. Remove and clean faucet aerators
3. Detach garden hose from outside spigot (especially during hot days)
4. Check frequently asked questions for more information
5. If odor continues, call 704-824-3518, select option #1 for Customer Service

3. Low Water Pressure?

• A clogged aerator on a faucet can slow the flow. Remove the aerator from the faucet, clean it, and put back on.
• Consult with a plumber.
• If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter or before the water heater. Talk to a plumber before adjusting it.
• If your water pressure suddenly drops to almost nothing...it could be a result of a broken water line.
• Check frequently asked questions for more information.
• Call 704-824-3518, select option #1 for Customer Service.

4. High Water Pressure?

• If your home is in a geographically low point (near a creek) or near a water pumping facility, you may experience water pressure higher than 80 psi. Unfortunately, City of Lowell can't alleviate high water pressure, but you may consider having a licensed plumber install a pressure-reducing valve at your home.
• County building codes require pressure-reducing valves (PRVs) to be installed on new or remodeled residential plumbing where water pressure exceeds 80 psi.
• A PRV reduces the water pressure coming into your home, if needed, to protect your plumbing much the same way that a surge protector protects your computer or television. A licensed plumber can assess your current plumbing system and recommend whether a PRV is needed for your home.

5. Wastewater Backup in Home or Building?

1. Turn off any water appliances (washing machines, dishwasher) that are on. If this stops the backup, contact a plumber.
2. If the backup continues, please call 704-824-3518, select option #1 for Customer Service.
3. If the sewage backup occurs because of a blockage in a public manhole or public sewer pipe, the City of Lowell will assist. Crews will locate and remove the blockage in the public sewer main or the City maintained portion of the customer's connection. If the backup occurs within your home or business's private internal plumbing, however, the City cannot assume responsibility for the blockage or the necessary repairs. Contact a plumbing contractor to make any repairs.

Backwater Valve

It is possible to prevent sewage backups with a plumbing fixture called a backwater valve. Backwater valves have been required in some homes by the North Carolina State Plumbing Code since the early 1930's. If you have plumbing fixtures that are below the top of the first upstream manhole, state regulations require that you have a backwater valve.

To find out if your property has a backwater valve or requires one, please contact a professional plumber or contractor.