March 16, 2020 8:00 AM
CITY HALL CLOSED TO PUBLIC DUE TO CORONAVIRUS
CITY OF LOWELL UPDATES
APRIL 3, 2020
Due to Executive Order 124 issued on March 31, 2020 by Governor Cooper, the City of Lowell will not be disconnecting residential accounts for non-payment for 60 days due to COVID-19. This time period will include your April 1 and May 1 water bills. The City of Lowell will also be suspending late and delinquent fees during this period.
After the 60-day window (May 31, 2020), if needed, we will offer a 6-month payment plan for any unpaid balances from April and May. Please give Customer Service a call to discuss at (704) 824-3518 (option 1.)
MARCH 24, 2020
The health and safety of our community and employees is very important to us. In order to help prevent the spread of the COVID-19 (Coronavirus) the City of Lowell is taking precautions by limiting face-to-face contact at City Hall and at city-sponsored events.
City Hall and the Community Center will be closed to the public until further notice. Payments may be made at the drop box in the City Hall parking lot, online, or by phone. The City of Lowell is suspending non-pay water utility disconnects and waiving any fees associated with non-payment for the Month of March. Customers who have questions can contact the City’s Customer Service number during regular business hours at 704-824-3518 and press 1. Please continue reading for more details on payment options.
In response and support of Gaston County’s recommendation to limit gatherings to less than 50 people, the City of Lowell will be postponing the following events to a later date: River Sweep, Easter Senior Luncheon, Flashlight Easter Egg Hunt, and Arbor Day Celebration.
The Lowell Community Center is closed until further notice and all events currently scheduled will be cancelled and money refunded.
Lowell Parks and Recreation Updates:
-Spring youth baseball has been cancelled and refunds will be processed.
-Although our parks are open for the time being, we are not recommending the usage of fitness equipment or playground equipment due to the dangers of coronavirus and the ability for the virus to live on hard surfaces for hours, if not days. Park users and basketball court users should practice social distancing and keep a minimum of 6' from other persons at all times.
-Harold Rankin Park bathroom facilities will continue to stay closed until further notice.
The Lowell Police Department will continue operations as normal and will respond to calls as they come in. In an attempt to prevent the spread of the COVID-19 (Coronavirus), citizens are restricted from inside the police department. The lobby of the police department will still be open to the public, but it’s strongly requested to handle business by phone or email. If you need to file a report please call (704) 824-8540. If you need to pick up a report, please have your insurance company send a request for it.
Public Works Update: In an effort to keep our employees healthy, the Public Works department will be staggering work schedules to ensure that essential public services continue to be provided. The Public Works department will be suspending all roadside bulk and brush pickup effective this week but will continue to provide trash pick up on the regular schedule. All trash must be placed in the city provided receptacle. Thank you for understanding during this time of uncertainty and know that continuity plans have been developed to continue to provide essential public services to you without interruption.
Utility Payment Information:
For payments, please utilize the secure drive-up drop-box located behind the building. Place your payment, (check, money order, or cash) in an envelope with your payment stub. It’s important to include your payment stub from your bill to ensure your payment is applied to the appropriate account. As a reminder, you can pay your bill with a debit/credit card by calling us toll-free at (844)262-8223. We also offer a direct draft option where your payment will be drafted monthly from your account. You can also pay through on-line bill pay through most financial institutions. Simply set up “The City of Lowell” as a vendor and they will mail us a check each month.
We hope you and your family will remain healthy. Let’s work together to prevent the spread of this virus within Gaston County. Thank you!